Refund Policy

Last updated: October 6, 2026

Pipwove phone cases are made to order. Please check your exact phone model, design, and delivery address before checkout. For help with an order, email support@pipwove.com with your order number.

Damaged, defective, or incorrect items

If your case arrives damaged, has a manufacturing or printing defect, or is different from what you ordered, contact us promptly, ideally within 14 days of delivery. Include your order number, a description of the problem, and clear photos of the item and relevant packaging if you can. This helps us investigate with our production partner. If photos are not possible, contact us so we can discuss another way to assess the issue.

For a confirmed defect, damage in transit, or fulfillment error, we will arrange a replacement at no additional cost or a refund for the affected item, including applicable tax and any delivery charge refundable under applicable law. We will explain the available remedy after reviewing the issue. If a replacement cannot be provided, we will refund the affected item. You will not be charged return shipping for a confirmed fault or our error.

The 14-day reporting request helps us resolve problems promptly; it does not remove or shorten any rights or remedies you have under applicable law. Contact us even if you discover an issue later.

Change of mind and model-selection mistakes

Because each case is produced for the order, we generally do not accept returns or exchanges for a change of mind, a design preference, or a phone model selected incorrectly by the customer. This does not apply when we supplied the wrong item, the item is defective or not as described, or applicable law requires a return, refund, or other remedy.

Cancellations and order changes

Email us as soon as possible if you need to cancel or change an order. We can confirm a cancellation or change only while it can still be stopped or changed before production. A request alone does not confirm that the order has been canceled or changed. Once production has begun, cancellations and changes are generally unavailable, except where required by applicable law. Any cancellation or refund rights arising from a shipping delay remain unaffected.

Do not send an item back without instructions

Contact us first. We can often assess an issue without a physical return. If a return is needed, we will provide the appropriate return address, instructions, timing, and any applicable shipping arrangements. Do not send a return to the address on the parcel without our confirmation; that may be a production facility that cannot accept customer returns. We do not charge restocking fees.

Refunds

We will let you know the outcome of your request by email. Approved refunds are sent to the original payment method, unless another method is required by law or agreed with you. We issue refunds without undue delay and within any legally required period. Your bank or payment provider may take additional business days to post the credit; timing varies by provider and location. If you have not received an expected refund, contact support@pipwove.com.

Late or missing deliveries

Please contact us promptly if tracking stops updating, your order is overdue, or it is marked delivered but you cannot find it. We will investigate with the carrier and production partner and explain the available next steps. See our Shipping policy for more information.

Your rights

This policy does not limit mandatory consumer protections, rights relating to goods that are faulty or not as described, or your rights through your payment provider. Where applicable law gives you greater protection, that law applies.

Business contact details

Pipwove is operated by Dante Langdon.

44 Boulevard Drive
Danbury, CT 06810
United States

Email: support@pipwove.com
Phone: 203-313-3185

This is our business contact address. Please contact us before sending any return; a return may need to go to a different location.