Shipping policy
Last updated: October 6, 2026
Where we ship
Pipwove currently ships only to the 48 contiguous United States and Washington, DC. We do not currently offer shipping to Alaska, Hawaii, US territories, military addresses outside this service area, or international destinations.
Shipping cost
Standard shipping to eligible destinations is included in the displayed product price. Applicable sales tax is additional and is shown at checkout. Review your order total before paying.
Made-to-order production and delivery
Orders are manually reviewed within 1 business day. Orders placed after 2 p.m. Eastern begin review the next business day. Estimated delivery to the contiguous 48 United States and Washington, DC is 4–13 business days: 2–8 business days for handling, including manual review and production, followed by 2–5 business days in transit. Standard shipping is included for these destinations. Taxes are extra and calculated at checkout. These timeframes are estimates, not guarantees.
Business days exclude weekends and holidays. Availability, peak periods, weather, and carrier disruptions can affect timing.
We work with Printify and its production partner Casestry. Orders are produced and shipped by the third-party production partner from the United States, rather than from a Pipwove retail location. Items in the same order may ship separately.
Tracking and delays
Tracking information is provided when available after shipment. A shipping label or initial tracking number does not necessarily mean the carrier has received the parcel. Contact support@pipwove.com with your order number if you need a status update, tracking is not progressing, or your order is later than expected.
If we cannot ship within an applicable promised timeframe, we will notify you of the delay and provide the choice of agreeing to a revised shipping timeframe or canceling for a full refund, as required by applicable law. If no shipping timeframe has been agreed, applicable legal shipping and delay-notice requirements still apply. We will not require you to accept store credit instead of a refund you are legally entitled to receive.
Delivery addresses and unsuccessful delivery
Please check your address before paying. Email us immediately if you find an error; a correction is effective only after we confirm it, and may not be possible once production or shipment has begun.
If a parcel is returned or cannot be delivered, contact us so we can investigate. If the problem was caused by an incorrect address supplied by you or an unclaimed parcel, an additional shipping or replacement cost may apply where permitted by law. We will explain any proposed cost and obtain your agreement before arranging a paid replacement or reshipment. No additional charge will be imposed automatically.
If tracking says delivered but you cannot find the parcel, check the delivery address, safe delivery locations, and carrier notices, then contact us promptly. We will review the circumstances with you and the fulfillment partner. Nothing in this policy removes any rights or remedies you have for loss, non-delivery, or goods that are damaged or not as described.
Contact
Shipping questions: support@pipwove.com. Please include your order number, but do not email full payment-card information.
Business contact details
Pipwove is operated by Dante Langdon.
44 Boulevard Drive
Danbury, CT 06810
United States
Email: support@pipwove.com
Phone: 203-313-3185
This is our business contact address. Please contact us before sending any return; a return may need to go to a different location.